Fremont, California
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I ordered a brand new Plantronics head set from their website - http://www.techrabbit.com. They shipped an opened package and I found that the head set was used.

The head set was all dirty and discolored! Now comes the surprising side! The headset was not charging when I charged it against the wall and my computer. The headset was also not powering on.

I called up the tech support from Plantronics and they told the head set is faulty and has to be replaced. Now I have to ship this back at my cost and god knows if they will reimburse back the money! They don't even have a contact number.

They provide a chat facility on web and the support person just responded asking me to respond via email and logged out. This is so ridiculous!

Product or Service Mentioned: Plantronics Headset.

Reason of review: Damaged or defective.

Monetary Loss: $75.

Techrabbit Pros: Price offered in the web site.

Techrabbit Cons: Cheating users, Zero customer service.

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TechRabbitCS
#1329652

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony