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So i ordered a refurbished laptop, noted that it was the more expensive out of the two options, and yes it was cheap for a Macbook Air so i was expecting some slight problems obviously. I ordered it and paid the extra money for 2 day shipping because i am in college...
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2 comments
TechRabbitCS
#1377756

Hello,

We apologize that this is the experience you have had with us; it is NOT the norm. Please email us at help@techrabbit.com and address it to Michael (Customer Service Manager) so he can resolve this for you. We will make sure that you leave this transaction feeling positive.

Thanks,

Blake

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Review
#1109318 Review #1109318 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
A bunch of incompetent people working for this website/service company. I have ordered a Mackbook air 11.6 inch and selected the option overnight shipping thinking that I would receive the item before my departure date . Which is actually today September 21. I have...
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4 comments
Anonymous
#1384557

I to ordered an item paid for Two day shipping and received shipping info for my item, I won’t get it for almost a week later! I’m contacting pay pal and getting my money back!!

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Review
#1103864 Review #1103864 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved
1.0
Details

Update by user May 17, 2017

I think the entire transaction could have been handled better.That being said, TechRabbit did contact me and apologize regarding a mix up with the shipping. My shipping charge has now been refunded as well as the order that I returned.The second drone ordered seems to...

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2 comments
mainjc
#1329723

I think the entire transaction could have been handled better. That being said, TechRabbit did contact me and apologize regarding a mix up with the shipping.

My shipping charge has now been refunded as well as the order that I returned. The second drone ordered seems to be working well at this point, and I'm marking this issue resolved.

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Review
#1047519 Review #1047519 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
I paid for them and overnight shipping and got nothing, id go elsewhere to be perfectly honest first time i got *** online shopping. Excuse my language but i just got robbed $120 and they dont seem to care......
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1 comment
TechRabbitCS
#1329639

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#1046820 Review #1046820 is a subjective opinion of poster.
Reason of review
Order processing issue
After I figured out to go to DHL ecommerce I tracked my package. Just tell everyone to track their packages this way and you won't get so many complaints.
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1 comment
TechRabbitCS
#1329640

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#1044982 Review #1044982 is a subjective opinion of poster.
1.0
Details
Approaches to iPad Pro 16 gigabyte 9.7 I never received from UPS I refuse to pay for something I did not receive I'm not satisfied with the outcome no one submitted a package to me what happened to the merchandise I don't know
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1 comment
TechRabbitCS
#1329641

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#1033639 Review #1033639 is a subjective opinion of poster.
Reason of review
Problem with delivery
I need to speak with a customer service representative about a warranty of a product that I bought from you
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1 comment
TechRabbitCS
#1329643

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#1032998 Review #1032998 is a subjective opinion of poster.
1.1
Details
Folks - this is the worst company I have have ever dealt with. Don't get fooled by 1 yr warranty posted on website. It doesn't cover lot of them. I lost 430$ because of them. Now my laptop is not working. Neither credit card, PayPal nor tech rabbit doesn't cover.. Hone...
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1 comment
TechRabbitCS
#1329662

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#1020687 Review #1020687 is a subjective opinion of poster.
Reason of review
Warranty issue
I bought it drone from techrabbit and it came fast but was broken. Wouldn't even take the first flight. I don't know this place is really nice or they just someplace to my user that the address to ship broken things to people, but to me this sucks!!!!!!
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1 comment
TechRabbitCS
#1329663

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#1020326 Review #1020326 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details
Techrabbit is a shady company at best. They regularly use bait and switch strategies. Research other complaints. I ordered a $100 set of bluetooth headphones as a holiday gift only to receive a $2 iPhone case. I was never notified of any backorder or out of stock...
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1 comment
TechRabbitCS
#1309565

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#1012121 Review #1012121 is a subjective opinion of poster.
Pros
  • Finally getting my money back after i caught them
Cons
  • Obvious bait-n-switch
Reason of review
Not as described/ advertised
Preferred solution
Inform other potential customers