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Techrabbit in Flushing, New York - No warranty support and ZERO COMMUNICATION

1.2
Details
Purchased a refurb deebot m80 pro with a 90 day warranty. Not even 60 days in and it failed. Called Windsor warranty with no luck. Message says phone system being upgraded to email them. Over several weeks I called and emailed same recording saying phone system being upgraded and countless emails completely ignored. So frustrated at this point throwing my hard earned money away and then the slap in the face by both tech rabbit and the fake warranty company Windsor Warranty. Also emails to tech-rabbit completely IGNORED. They do not stand behind their products. My advice is to run. Run away!! Shop elsewhere. Save yourself the grief and aggravation.
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Review
#1587042 Review #1587042 is a subjective opinion of poster.
Reason of review
Warranty issue

Techrabbit in North Creek, New York - Good purchase

The only thing was it seemed to take a few days longer to arrive
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Review
#1379779 Review #1379779 is a subjective opinion of poster.
Reason of review
Problem with delivery
This was my second time purchasing an Apple computer from Techrabbit. I will continue to purchase more items from them, as I have been extremely satisfied with their seamless process as well as their quality products and reasonable pricing. Love the free shipping (it's...
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Review
#1367211 Review #1367211 is a subjective opinion of poster.
Reason of review
Good quality
2.9
Details
Techrabbit - Still waiting for a resolution...
Techrabbit - Still waiting for a resolution...
Techrabbit - Still waiting for a resolution...
I'm writing this review because it seems that you might actually get a response from Techrabbit if you post a negative review here versus sending them an email directly... On 9/1 I ordered a Logitech MX Master 2S mouse with "New-Hassle-Free" packaging option (only...
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Review
#1365257 Review #1365257 is a subjective opinion of poster.
Pros
  • Price
Cons
  • False advertising and item description
Reason of review
Not as described/ advertised
Loss
$60
Preferred solution
Deliver product or service ordered
I had purchased an item ( MacBook Air) with them through Walmart.com I had emailed them twice no response. I had call the number Walmart had given to me and no response. I had to tell Walmart representative to transfer me to them and when she did they did not pick up!...
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2 comments
TechRabbitCS
#1329659

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

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Review
#942742 Review #942742 is a subjective opinion of poster.
Cons
  • Zero customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.0
Details
I purchased a Harmon Kardon Aura, turned out to be a studio model which is a much lesser model. They advertised and listed the features that the more expensive model has. No phone number, just an email address. I emailed them 4x and still no response. It's been almost...
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1 comment
TechRabbitCS
#1329648

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#842258 Review #842258 is a subjective opinion of poster.
Reason of review
Not as described/ advertised