Techrabbit
Reviews and Complaints
Wrong product and wrong charger
Where my product!!!!!!!!
I paid 31 dollars to have package delivered through fedex 2 day service. I put my order in on Saturday and was expecting it on Monday like the post office 2 days or amazon.
I called them and they clarified they are closed on weekends, I said no problem should be here Tuesday, No! They said Wednesday I told them how is that 2 days? We went back and forth and after beating a dead horse we settle on wednesday. Well Wednesday came and went and now my package isn't due to arrive till Friday!!!!!!!!
I wrote themn and demanded a refund on my shipping.
I have to give them time to make it right but I"m just not that confident they will do the right thing. It was my first order and i don't need the headache and will stay with Amazon and pay a bit more.
- Customer service
- Zero customer service
- Shipping issues
Preferred solution: I want the money i spent on shipping to be reimbursed. I did not get what I paid for.
NEVER EVER EVER ORDER FROM TECHRABBIT
They are literally the worst company. I ordered a macbook air with supposedly 8gb memory and 256gb ssd -- what did they send me?
A macbook air with HALF the memory and storage (4gb and 128gb respectively). This is obviously THEIR error and what do they do? Tell me I can return the item within 30 days BUT I HAVE TO PAY FOR SHIPPING.
This company is the worst experience I have ever had and I will never, ever, ever order or recommend them to anyone ever again. Techrabbit should either issue me a full refund for sending the wrong product, OR discount me for the price of the type of laptop I received (399$) instead of the 579$ I paid for.
- Order fulfillment
- Condition of product
- Zero customer service
Preferred solution: Price reduction
Tracking number not valid
I have recently purchased a pair of Plantronics wireless headphones from techrabbit and received a shipping number, however the tracking company DHLMD and the tracking number are both NOT VALID. After reading these other reviews on this site about techrabbit customer service and similar shipping issues I am worried I am walking down the same road and will run in to these issues as well.
I am disappointed the number and company for shipping is not valid; there is no ETA for shipping.
If anyone has any experience with them actually fixing the issue or if they experienced the same shipping issue, I'd really appreciate a response. Thank you!
- Affordability and range of items
- Invalid shipping company and invalid shipping number
Preferred solution: Let the company propose a solution
Techrabbit - Shipping Service Review
Cell phone case
Bait-n-Switch
Techrabbit is a shady company at best. They regularly use bait and switch strategies.
Research other complaints. I ordered a $100 set of bluetooth headphones as a holiday gift only to receive a $2 iPhone case. I was never notified of any backorder or out of stock situation. I informed Techrabbit after opening the package via their email system.
This was an item I had promised to my daughter. Techrabbit informed me they could not fulfill the order. I was required to spend my time to return the iPhone case before I was finally reimbursed a month later. I never received the item I originally ordered, paid for and wanted.
I repeat, they regularly use bait and switch tactics. With current inventory tracking systems, it is obvious that Techrabbit is aware of their nefarious practice.
- Finally getting my money back after i caught them
- Obvious bait-n-switch
Preferred solution: Inform other potential customers
Techrabbit - Ups Delivery Service Review
Trackingpleez
Techrabbit - Fitbit Charge 2 Review
I ordered headphones two weeks ago they said they were shipped Thursday of last week and they are still not here
TechRabbit OEM Bluetooth Keyboard garbage
Just like another customer posting here, I have the same issue with the same product from the co-called company TechRabbit. I ordered from Techrabbit for the first time.
Bought OEM Bluetooth Keyboard. The product is named : OEM Bluetooth Keyboard 920--OEMBTKB - Tablet Black Pure garbage. None of my Samsung and LG phones nor my ASUS tablet, nor any of my children Kindle Fires could detect the device through bluetooth. There is a green light which is litted only when charging.
Once disconnected from USB charger the green light goes off. There is a connect button. Unlike my other bluetooth keyboards (not bought from Techrabbit) this button does nothing.
Avoid Techrabbit company. I paid small price $5 to learn they are fraud.
- Grabage that does not work
Preferred solution: Full refund
Techrabbit - Apple Laptop Review
Folks - this is the worst company I have have ever dealt with. Don't get fooled by 1 yr warranty posted on website.
It doesn't cover lot of them. I lost 430$ because of them. Now my laptop is not working.
Neither credit card, PayPal nor tech rabbit doesn't cover.. Hone recommendation : Even if you pay more , get it from someone else.
Techrabbit - Parrot Bebop 1080 Review
Techrabbit - Sol Republic Headphones Review
I ordered four items- all of which connected to devices via Bluetooth. 3 out of the 4 products had absolutely horrible Bluetooth connection- I tested several other output devices to be sure it wasn't mine.
When I called for a refund, I was given great customer service and a prompt email with return information (no paid shipping postage- I paid $14 to ship them back). I waited 2 weeks after I saw that they had received my shipment and hadn't heard anything. I had to email them about the refund. When I got a response, the person emailing me addressed me by my email username, not my actual name.
He also ignored my comment about the shipping cost I incurred. I wouldn't reccomend purchasing their products as 75% of mine were defective right off the bat.
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I emailed techrabbit and they responded promptly and issue me a refund along with an apology, and at the end of the day that's all you can expect from a company, so i have to update my concerns and say they passed the customer service part with flying colors. When I get the product i will update that information.