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I ordered a smartkeyboard for an Ipad Pro. It was advertised as new on the Tech Rabbit website, When I received it , the plastic covering from Apple had been removed, the inside packaging was missing and the carton was dented. I connected the keyboard anyway and it did...
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1 comment
Anonymous
#1256580

(888) 556-1230 found this direct number from the BBC for techrabbit

Review
#970689 Review #970689 is a subjective opinion of poster.
Reason of review
Damaged or defective

Techrabbit - Jawbone Up2 Fitness Tracker Review

1.4
Details
I receive a jawbone up2 and it never worked it's been 2 days I have contacted them four or five times with no response I guess I'm going to have to stop payment on my credit card
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1 comment
TechRabbitCS
#1329655

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#970132 Review #970132 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.3
Details
Received wrong item, cutomer service will not respond to my emails, they do not take phone calls, this company is a scam, do not order from them!
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1 comment
TechRabbitCS
#1329656

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#970055 Review #970055 is a subjective opinion of poster.
Reason of review
Order processing issue
1.5
Details
Order was made on November 29, 2016 today is the 6th. Of December and i called in and they never sent my package out. I just requested my money back. Im not going to sit and type out the ridiculous *** he told me. Heads up people im a stick to Amazon.
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1 comment
TechRabbitCS
#1329651

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#967358 Review #967358 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
Waiting for a response for a purchase of a macbook air. Ordered 5 days ago and I've had no confirmation of order or any other contact from them. They took my money though.
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1 comment
TechRabbitCS
#1329650

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#962419 Review #962419 is a subjective opinion of poster.
Reason of review
Order processing issue
1.8
Details
Faulty ear buds and cant reach anyone for my money back
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1 comment
TechRabbitCS
#1329649

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#957865 Review #957865 is a subjective opinion of poster.
2.3
Details
I ordered a used jam thrill audio speaker....it arrived quickly without any shipping confirmation paperwork nor any instructions....? How do they expect you to use it...duh. requested a reply re this prob and got back a generic will get back to you.....we'll see. No...
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1 comment
TechRabbitCS
#1329657

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#949324 Review #949324 is a subjective opinion of poster.
Reason of review
Warranty issue
1.0
Details
I HAVE WRITTEN TO TECHRABBIT TWICE AND HAVE NOT BEEN CONTACTED BACK. MY SON ORDERED HEADPHONES TO BE DELIVERED IN AUSTRALIA AND WAS THEN SENT ON TO US IN SOUTH AFRICA. THESE ARE NOT THE SAMSUNG LEVEL ON NOISE CANCELLING BLUETOOTH ON-EAR HEADPHONES W/ TOUCH CONTROLS...
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1 comment
TechRabbitCS
#1329647

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

Review
#948840 Review #948840 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$134
Preferred solution
Full refund
I had purchased an item ( MacBook Air) with them through Walmart.com I had emailed them twice no response. I had call the number Walmart had given to me and no response. I had to tell Walmart representative to transfer me to them and when she did they did not pick up!...
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2 comments
TechRabbitCS
#1329659

Hello,

We were just recently made aware of this feedback review and wanted to reach out to you. We sincerely apologize for the experience you had with us; it is definitely not the norm

when ordering from TechRabbit. Please contact us via help@techrabbit.com and ask for Michael (Customer Service Manager), he will make sure that you walk away from this with a positive experience.

Thanks,

Anthony

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Review
#942742 Review #942742 is a subjective opinion of poster.
Cons
  • Zero customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Resolved
5.0
Details

Update by user Oct 19, 2016

Phone number for techrabbit customer service is.

1-888-556-1230

Update by user Oct 19, 2016

Finally got in contact with Techrabbit.com. The staff was very professional and helpful. I have to admit finding a contact number was difficult at first but once you get them on the phone it turns the...

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1 comment
Anonymous
#1226005

Same issue. Got a defective plantation bluetooth.

Sent it back as instructed. Well, that was two weeks ago and nothing with no way of contacting them.

They won't return my emails either. What a joke and I can't beleive Wallmart associates with them.

Review
#933270 Review #933270 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$130
Preferred solution
Full refund